Terms of service

1. About us

This website is operated by Mountainike, trading as Mountainike ("we", "us", "our"). We are a company registered in England and USA. You can contact us at support@mountainike.com.

These terms apply to every order you place on this website. Please read them before ordering. By placing an order, you agree to them.

2. Our products

We describe and photograph our products as accurately as we can. Colours on screen can vary slightly from the real product. Specifications and components may change because of supply availability. If a change materially affects what you ordered, we'll contact you before dispatch, and you can cancel for a full refund.

Frame size guides are general guidance only. If you're unsure, contact us before ordering.

3. Placing an order

When you place an order, you'll receive an email acknowledging it. This is not an acceptance. A contract between you and us is formed only when we email you to confirm your order has been dispatched. We may refuse an order, for example if an item is out of stock or we can't verify payment. In that case we'll refund you in full.

4. Prices and payment

Prices are in pounds sterling (GBP) and include VAT at the current rate where applicable. Delivery charges are shown at checkout. If we've made an obvious pricing error, we'll contact you, and you can confirm the order at the correct price or cancel it for a full refund. Payment is taken at checkout through our secure payment providers.

5. Delivery

Delivery areas, costs and times are set out in our Shipping policy. The item becomes your responsibility once it's delivered to the address you gave us. Ownership passes to you once we've received full payment.

6. Assembly, safety and use

• Bikes are delivered partly assembled. You must complete assembly as shown in the manual before riding. If you're not confident, have a qualified bike mechanic check the bike before first use.
• Mountain biking carries a risk of injury. Always wear a suitable helmet and protective equipment, ride within your ability, and inspect your bike regularly.
• Our electric bikes are designed to meet the Electrically Assisted Pedal Cycle (EAPC) rules for Great Britain: a maximum continuous motor power of 250 W and assistance that cuts out at 15.5 mph. Modifying the motor or speed limiter voids the warranty and may mean the bike can't legally be ridden on public roads.
• Riders of electric bikes in Great Britain must be aged 14 or over.

7. Your right to cancel and returns

You have the legal right to cancel most online orders within 14 days of delivery. Our Return and refund policy explains how this works and lists the exceptions.

8. Faulty goods and warranty

Your statutory rights under the Consumer Rights Act 2015 aren't affected by these terms. Our frame warranty is in addition to those rights, as set out in our Return and refund policy.

9. Our liability to you

If we fail to comply with these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breach. We don't exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any liability that can't be limited by law. We're not liable for business losses, as our products are for domestic and private use. We're also not liable for loss caused by incorrect assembly, poor maintenance, misuse or modification of a product.

10. Events outside our control

We're not responsible for delays caused by events outside our reasonable control, such as courier disruption or extreme weather. If a delay is likely to be significant, we'll contact you, and you can cancel for a refund.

11. Intellectual property

All content on this website, including text, images, logos and designs, belongs to us or our licensors. You may not copy or reuse it without our written permission.

12. Your personal data

We use your personal data only as described in our Privacy policy.

13. Law and disputes

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you have a complaint, please contact us first. We'll always try to resolve it quickly and fairly.

14. Changes to these terms

We may update these terms from time to time. The version on this website when you place your order is the one that applies to that order.

Last updated: 2026