Shipping policy
Where we deliver
We currently deliver to addresses in the United Kingdom. Some areas take longer or cost more because of courier restrictions on large parcels (see below). We don't currently ship outside the UK.
Processing time
Orders are packed and dispatched within [1–2] working days (Monday to Friday, excluding bank holidays). Orders placed after [1 pm] or at the weekend are processed the next working day. Each bike is checked before it's packed.
Delivery options and costs
| Item | Area | Delivery time* | Cost |
|---|---|---|---|
| Bikes | UK mainland | [3–5] working days | Free |
| Bikes | Scottish Highlands & Islands, Isle of Wight, Isle of Man, Northern Ireland | [3–5] working days | Free |
| Wheels, helmets, parts & protection | UK mainland | [3–5] working days | Free |
| Wheels, helmets, parts & protection | Highlands & Islands, Northern Ireland | [3–5] working days | Free |
*After dispatch. Delivery times are estimates and are not guaranteed.
How bikes arrive
Bikes are delivered in a reinforced bike box, about 85% assembled. You'll usually need to fit the handlebar, front wheel and pedals, then set tyre pressures and check the brakes. A full illustrated assembly guide and the tools you need are in the box. Electric bikes are shipped with the battery partially charged, in line with lithium battery transport rules.
Tracking and signature
Every order is sent with a tracked courier. You'll receive a tracking link by email when your order is dispatched. Bikes and high-value orders need a signature on delivery. If you're not in, the courier will leave a card and try again or offer a collection point.
Checking your delivery
Please check the box before signing. If it's visibly damaged, sign for it as "damaged" or refuse the delivery, and tell us as soon as possible with photos. We'll arrange a replacement or repair at no cost to you. This doesn't affect your legal rights.
Lost or late parcels
If your tracking hasn't updated for 3 working days, or your order hasn't arrived within the estimated time, email support@mountainike.com and we'll chase the courier for you. If a parcel is lost in transit, we'll send a replacement or give you a full refund.
Wrong address
Please check your delivery address carefully at checkout. If you need to change it, contact us before your order is dispatched. We can't be responsible for orders delivered to an incorrect address given at checkout.